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Blue Print For Success: Build Your Own Home Care Agency
Module 1: Know Your Who, What, When, Where and Why
Who: Existing Resouces
What: Agency Model
When: Timely Goals
Where: Zip Codes
Why: What Differentiaites You
Module 2: What's In A Name?
Business Identity
Governing Board
Leadership Team
Departments
Home Base
Module 3: To Market We Go!
Demographics
Branding and Website
Social Media Marketing
Face to Face marketing
Key concept 1
Concept introduction
Lesson 1
Lesson 2
Lesson 3
Test your learning
Module 4: Your Budget: the embodiment of your values
Your Accounting System
Billing- Accounts Receivable
Budgets and Business Plans
Financial Reports
Determining Rates
Module 5: If It Is Not Documented, It Is Not Done
Referral and admission Paperwork
Documentation Paperwork
Patient Handbook
Module 6: Teamwork Makes The Dream Work
Employee Requirements
Contractor Requirements
Interviewing to Onboarding
Skills Checklists
Employee Handbook
Module 7: Growing Your Team
Tickler System
3- Month Evaluations
Yearly evaluation
Yearly Skills
Ongoing Training
Module 8: What Gets Watched Improves- QI
Infection Control
Complaint and Greivances and Unsusual Occurances
Disaster Planning
Employee Feedback/Customer Surveys
QAPI Plan
Module 9: Know Your Material
Policy and Procedures Manuals
Binders
Postings
Printed Material
Preparation for Mock Survey
Module 10: Mock Survey
Intake to Discharge 3 patients
Policy and Procedures
Review of HR Charts
Review of Contracts
Review of QI Plan
Interviewing to Onboarding
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